Pickup and Delivery:
There is a 6 bottle minimum for delivery within our Free Delivery Zone and Extended Delivery Zone 1. If you live outside our local delivery zones, there is a 12 bottle and 18 bottle minimum for Extended Delivery Zone 2 and 3+ respectively. Regions with paid delivery can opt to have 2 to 4 days delivered at one time to save on delivery charges. Upon your initial order, 1 delivery charge will automatically be added to your cart. To add more trips and increase delivery frequency you can do so here by selecting quantity to add to cart before checking out.
You can specify delivery details (ie, start date, times, alternate addresses etc.) on the questionnaire you receive, in your email receipt, when you purchase one of our tailored cleanses (Designer80 Juice Feasting Cleanse, Artisan90 Raw Food Cleanse, Paleo70 Raw Food Cleanse, Paleo60 Smoothie Cleanse). If you are ordering a product that does not require a questionnaire – we will use the information on file to determine your delivery details. If you’re ordering for the first time and ordering a product a la cart (Juice Bar, Meal Delivery, Standard60 Juice Cleanse, Water Fast40, Juice Fast50 or Stock Your Fridge) you can specify start date on the notes portion in the checkout page. We will email you a day or 2 before to get some more details about your delivery and to confirm the delivery address and times. Deliveries are typically completed by 7am and if we’re running behind, we deliver instead to your place of work as specified by you. We guarantee delivery before 9am, no need to take your empties to work with you. Final pickups may be delayed beyond that. If you notice that your cooler has not been collected please leave it at your doorstep, the driver may still be on his way. Feel free to call or email us if the cooler is still there after 2 days.
Glass Bottles and Coolers:
Our glass bottles and coolers are available for use at no charge during your program. We appreciate the return of the empty bottles, icepacks and coolers upon your subsequent deliveries. If you are still working on consuming your juices from the previous delivery, that’s ok too. Just hold on to those until you’re ready to put them out. Our juices keep in the refrigerator for 5 to 7 days. Never return full bottles – in cold weather the juices will freeze and crack the bottle. In warm weather the contents will spoil and fizz out making a mess of the cooler. Please always empty and rinse all bottles before putting them in the cooler for pickup. It also makes it easier for our dishware washing operators when sanitizing the bottles. Place coolers of empty bottles on your doorstep on the eve of your delivery. Our drivers are out as early as midnight.
Any unreturned coolers or glass bottles will result in charges for the replacement cost. Coolers are 15 dollars and each glass bottles costs 2 dollars. If the bottle gets chipped or cracked, we consider that normal wear and tear and you will not be charged for that, please let us know if you discover that a bottle has been compromised so we can remove it from circulation. We thank you for helping reduce landfill waste and lowering the stress on our inefficient municipal recycling programs.
Allergies:
In the questionnaire we gather information pertaining to your dietary requirements as well as food sensitivities. We are able to accommodate all food allergies as each ingredient is extracted separately. Our custom products (tailored cleanses and custom juice bar) ensure no cross contamination. We cannot modify some a la cart menu items to accommodate allergies, please inquire if you have an allergy to any fruits, vegetables, seeds or nuts. We do not prepare any animal products such as fish, meat, eggs or dairy in our facilities.
Cancellations and/or Refunds:
To be issued a refund, we require 48 hours notice from the scheduled date of your first delivery. There is a charge of 5% to cover the processing fee the banks charge to grant a refund of your purchase. If you make a purchase in error, please call us before 5pm the same day for a full reversal/void. If you have already started your program with us then we are not able to provide you with a refund. You do have six months to use your cleanse or purchase with us or you may gift the unused portion to anyone within 25KM’s of your location.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Process orders and to send information and updates pertaining to orders.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
info@rawjuiceguru.com and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
rawjuiceguru.com
Dundas St W
Toronto, Ontario M6P24
Canada
info@rawjuiceguru.com
800-831-9028
Last Edited on 2017-10-05
